We map your ops, kill the duct tape, and stay long enough to make sure the new way actually sticks. No decks. Just shipping.
75+
Agencies transformed
2,500+
Hours saved
Day 1
Operational from
0 fluff
Guaranteed
Sound familiar?
Where your week actually goes
Everything runs through you — nothing moves without your sign-off
You've been meaning to write that SOP for six months
Your team onboards new clients differently every single time
You can't take a week off without the wheels coming off
You're reactive, not strategic — firefighting is your full-time job
Your CRM is a graveyard and your project management is a mess
Ops over Optics
This isn't a growth problem. It's an operations problem — and it's fixable. That's exactly what TUGA is built for.
What We Do
We embed, map, and build — then stay in the team. No consultancy reports. No disappearing acts.
Your senior operations lead, embedded in the business — not sitting above it. We own your ops, keep your team accountable, and make sure the right things are getting built and shipped. No handover. No drop-off. A permanent seat at your table.
What's included
We audit how your business actually runs — not how you think it runs. Every client journey, internal workflow, and handover point gets documented, analysed, and prioritised. Most clients start here. Many stay.
What's included
How It Works
We've kept the engagement model deliberately straightforward because you've already got enough complexity in your business.
We start with a no-obligation conversation about where your business is right now — and where it's getting stuck. No pitch, no pressure. Just an honest look at what's going on.
We go deep. Every workflow, every handover, every tool you're using — mapped out and assessed. We find the gaps, the bottlenecks, and the founder-dependencies quietly slowing you down.
You get a clear, prioritised plan of what we're fixing, in what order, and why. No jargon, no fluff — just a practical roadmap we both sign off on before anything gets built.
This is where we do the actual work. SOPs written, systems built, CRMs configured, agreements drafted. We embed alongside your team so nothing gets dropped and everything sticks.
We don't hand over and disappear. We stay embedded as your fractional ops lead — a permanent seat at your table. Keeping systems sharp, your team accountable, and your operations evolving as the business grows. This isn't a project. It's ongoing.
The TUGA Way
No slide decks. No strategy frameworks handed over in a PDF. We embed in the business, map what's actually happening, fix what's broken, and stay long enough to make sure it sticks.
Why TUGA
A full-time COO costs £80k+. A management consultant hands you a report and leaves. TUGA is neither.
| Feature | TUGA | Full-time COO | Consultancy |
|---|---|---|---|
| Day-to-day operational leadership | Yes | Yes | No |
| Embedded in your team | Yes | Yes | No |
| Actual systems built (not just advice) | Yes | Depends | No |
| Flexible — scale up or down | Yes | No | No |
| Available within weeks | Yes | No | Yes |
| No salary, benefits or NI | Yes | No | Yes |
| Ongoing ops ownership | Yes | Yes | No |
| Plain-English deliverables | Yes | Depends | No |
FAQ
Straight answers. No fluff.
Get In Touch
Drop us a message and we'll arrange a call. No pitch deck, no hard sell — just an honest conversation about whether we're a good fit.